Terms and Conditions

Welcome to Exceptional Holidays Partner. By accessing our website, booking our domestic or international holiday packages, or purchasing our membership plans, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before making any transactions.

1. Services and Bookings

We provide curated travel experiences, connecting you with 350+ premium resort partners across 110+ locations globally.

• Accuracy of Details: Travelers are responsible for providing accurate names, contact details, and travel dates that match government-issued IDs during the booking process.
• Booking Confirmation: A booking is only considered confirmed once Exceptional Holidays Partner has received the required advance payment and issued a formal confirmation receipt.

2. Membership Plans

Our exclusive membership plans offer flexible booking options for families.

1-Year Plan

Includes a 7-Night/8-Day premium stay applicable across select domestic destinations (Goa, Kerala, Rajasthan, Himalayas). Valid for 12 months from purchase. Subject to availability and requires advance booking.

5-Year Explorer Plans

Available in White Season and Red Season options. These memberships outline specific peak and off-peak travel entitlements. Memberships are non-transferable without written consent and require timely payment of any applicable annual maintenance charges.

3. Pricing and Payments

• Payment Schedule: Full or partial payment (as outlined in your specific itinerary) is required to secure your booking. Final balances must be cleared prior to departure.
• Taxes: All quoted prices are subject to applicable government taxes, which will be clearly indicated on your final invoice.

4. Cancellation and Refund Policy

We strive to maintain a clear and fair cancellation policy for all our travelers:

• Holiday Packages: Cancellations requested 30 days or more before the travel date are eligible for a refund minus a 10% processing fee. Cancellations made 15-29 days before travel incur a 50% fee. No refunds are issued for cancellations within 14 days of travel or for no-shows.
• Membership Plans: Memberships may be canceled within 7 days of purchase for a refund, minus a nominal administrative setup fee and the cost of any nights already utilized. After the 7-day cooling-off period, membership fees are strictly non-refundable.
• Refund Processing: All approved refunds will be credited back to the original payment method within 7-14 business days.

5. Contact Information

For booking inquiries, support, or questions regarding these terms, please reach out to us: